Product General FAQ's

A: An essential oil is derived from a botanical, (fruit, leaf, root, stem, and/or flower) via cold press process or steam distillation. Pure grade essential oils are 100% natural. For more information, see our definitions of essential oil grades in the essential oils category.

Q: Do essential oils last longer than fragrances?

A: No. Essential oils are not as stable as fragrances. However many fragrances, especially fine fragrances, incorporate essential oils in their formulas because essential oils provide a "creative dimension" in perfumery that man made ingredients do not.

Q: Can you use all fragrances on the skin?

A: Only some fragrances can be used on the skin. Fine perfumes are formulated specifically for this purpose. Check with your Select Oils sales representative to know for sure if a specific fragrance can be used. If not, the fragrance can be reformulated for this purpose.

Q: Can you use all fragrances in soap?

A: In most cases fragrances can be used in soap. However, fragrances that contain high percentages of alcohols will cause cold processed soap to seize. Check with your Lebermuth representative regarding the fragrance you are interested in. We will let you know if the oil is compatible for your soap.

Q: Why do some fragrances discolor paraffin waxes?

A: Some fragrance raw materials, inherently, have color. These, fragrances that inherently have color can discolor paraffin. In such case, it is important to work with your dye manufacturer so they incorporate the fragrance's natural color when formulating the dye you will be using

Q: Will essential oils go into wax?

A: Some essential oils will combine into paraffin, but not all grades of paraffin. Thus, it is extremely important to test essential oils with your wax. You may have to consult your paraffin supplier and purchase a different quality that will be compatible with the essential oils you are using.

Q: Why are some fragrances stronger than other fragrances?

A: When evaluating any fragrance you must consider the top, middle and bottom notes. Stronger fragrance oils have balance and have been formulated so that the top, middle and bottom constituents work in harmony with one another.

Q: Is there a way to aid absorption of fragrance oils into pinecones, or hard pods such as Baculi Pods?

A: Yes. Alcohol and other fragrance components that have solvent characteristics will help achieve this goal.

Q: Can essential oils be ingested?

A: Some essential oils can be ingested. We do not recommend anyone without extensive knowledge about the chemical constituents of essential oils do so. Essential oils that can be ingested are USP, FCC and NF grades.

Q: Do the dyes on the decorative botanicals bleed when fragrances are added to them?

A: Most fragrances when applied onto Select Oils dyed decorative botanicals will not cause the dyes to bleed or run. However, some fragrances are formulated with very strong solvents. Fragrances that use these solvents can cause dyes to bleed. We strongly recommend you test every potpourri blend you create. Apply the fragrance chosen for your blend, onto the botanicals, to be certain no dye bleeding occurs.

Q: Are MATERIAL SAFETY DATA SHEETS Available for products?

Yes, upon request.

Ordering & Shipping FAQ's

Ordering Information:

Thank you for visiting natures.com! We hope all of your questions about our service policy are answered here. If you need additional information, do not hesitate to call or write to us by e-mail.

Shipping Costs:

Freight costs are in addition and will be calculated and added on to subtotal at time of shipping once we have exact shipping weight. Freight rate estimates can be calculated by visiting the UPS website at:http://wwwapps.ups.com/calTimeCost?loc=en_US Rates vary based on the gross weight of the parcel, your shipping "zone" from us and any requested expedited shipping method other than UPS Ground Service. Sales Tax will be added to all Oklahoma customers, unless you are purchasing for a business and send a Resale License number with your order. Non-Oklahoma customers will not be charged a sales tax on non-food items.

Setting up your wholesale account: (Soon)

For customers with an existing customer number please click on LOGIN and give us a password so you can access your account via the internet. This will take one business day to process and we will e-mail back to you once we have your password added to your account.

Once we have added your password to your account, you can then LOGIN with your customer number and password and enter an order by Catalog Item number or Description of item if you do not have catalog handy. Enter first word of herb or product in "search" box and all available forms of that herb will come up.

First Time Orders If this is a first time order, you can go ahead and enter items you want to order. When finished press PLACE ORDER, site will assign you a customer number and you can add password along with your name, address and credit card number.

When all items have been selected, click on PLACE ORDER. PLEASE print out a copy of your order for your records BEFORE clicking on submit. Please verify that your complete address, phone number, and e-mail address are correct so we can contact you if we have any questions.

Lead Time:

Please allow 1 business day for us to retrieve order and 24-48 hours to process order for shipping. Once you click on submit, site will give you an order confirmation number.

Add-ons:

If you need to add-on, these items may be treated as separate orders, even if placed the same day of the original order. Please phone in your add-on and we will do our best to ship it together with the original order. Customers will not be penalized for items that are out of stock. It is possible that each order will be shipped separately, with separate shipping charges added, even if placed the same day.

Samples:

Samples are currently not available through our website.

Returns:

If you are not satisfied with any of our products, please notify us by e-mail with an explanation of why you would like to return the product. A return authorization number will be assigned to you and a UPS call tag will be issued. Credit is subject to evaluation and approval of the returned material by our Quality Control Department. Unless we are at fault in filling the order, returned merchandise is subject to a 15% restocking fee and freight charges and UPS call tag fees. No returns are accepted after 30 days of shipment. All material must be returned in original packaging and in good condition.

Damaged Merchandise:

If you notice that a package has been damaged upon arrival, you may refuse receipt of order or sign and note on the delivery bill any shortages or damages. If you discover that items have been damaged after the packaged has been opened, please notify us by e-mail immediately for return and or replacement. Please save original packing material for UPS return.

Non-Irradiation Statement:

We do not irradiate any of our herbs and spices. Furthermore, all of our suppliers are required to complete non-irradiation statements which we keep on file and update annually.

For additional information, Contact:

Native Herbs & Oils LLC..
8141 E. 46th St.
Tulsa, Ok. 74145

http://www.Naturesoils.com